Account or beta access
Use this for login trouble, beta access questions, password recovery, or if a beta limit blocks a real test.
Include the email you use for NutriTail and what page you were on.
NutriTail support
Help for beta access, reports, food data, and account questions.
NutriTail is still in beta, so support is intentionally simple: tell us what happened, include the pet or food context when relevant, and we will use it to improve the product loop.
What to send
The fastest support request includes the right context.
Nutrition analysis or report
Use this when the recommendation looks confusing, the grams/day do not make sense, or a saved report is missing context.
Send the pet name, goal, selected food if any, and the part of the answer that felt unclear.
Food data or missing product
Use this when a food is missing, the formula title looks wrong, or nutrients look incomplete.
Send the brand, exact product name, product link or label photo, and which field looks wrong.
Privacy or data request
Use this for account data, pet profile correction, export, or deletion questions.
Tell us whether you want correction, export, deletion, or a privacy explanation.
Support operating flow
How we handle beta feedback.
1. We first identify whether the issue is account access, nutrition output, food data, privacy, or urgent veterinary risk.
2. For product issues, we check the saved pet context, selected food, report, and feedback trail before changing rules.
3. For food-data issues, we prefer official sources, label photos, or trusted retailer pages before updating the database.
4. For medical red flags, NutriTail stops shopping advice and points the user to a veterinarian.
Customer trust
Support feedback becomes product improvement.
Helpful and not-helpful signals, missing foods, confusing report sections, and beta access issues are reviewed as part of the launch feedback loop.